Dispatcher/Customer Service/Office Admin
Work for a company and obtain a career you can be proud of!!

Mr. Drain ® Plumbing is one of America's Fastest Growing Plumbing Company and The nations #1 home service plumbing company. We are currently looking for experienced Customer Service Reps / Office Admin and Dispatchers with strong Custoemr Service and Multitask skills. If you are tired of being underappreciated and worked to the bone? Mr. Drain ® is the place to go with.

Our Values

The Company's corporate values are: to safeguard the future, pursue positive change, expect excellence, earn and give respect, walk the talk (set an example), and create success for yourself and others.

Who is a Dispatcher
The Dispatcher is the one who perform following duties:
  1. Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  2. Arrange for necessary repairs in order to restore service and schedules.
  3. Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
  4. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
  5. Prepare daily work and run schedules.
  6. Receive or prepare work orders.
  7. Enter new jobs in company dispatch system, schedule them to the service technicians, enter time report in system, issue po, close call, collect payment, run credit cards through terminal, keep service technicians in a loop by being productive.
Position for a Full-time Dispatcher and Office Administrator
 
Requirements
Prior dispatch experience is required.
  • Answering busy phones- schedule appointments- dispatch repair technicians - manage and track paperwork- manage and track leads- data entry -- filing Customer service skills - collection experience with A/R- motivated/self starter/positive attitude- well organized- punctual - good typing skills Experience with excel & word- should be able to handle stressful situations and pressureoutstanding professional presence on the phone.
  • Must be dependable, reliable, multi-task orientated - must have strong problem solving skills - excellent communication and social skills.
  • Possess a firm but friendly personality and have flexible hours.
  • Must be a team player that understands the need for accuracy and can work well under the pressure of changes in the schedule and unforeseen situations.
  • Exceptionally clear verbal and written communication skills, including spelling
  • Excellent phone skills with ability to relay information and coordinate operation.
  • Computer skills including proficiency with Microsoft Word & Excel, email functions and Internet search.
  • Ability to manage several tasks at the same time and to be extremely well organized in maintaining an ever-changing schedule with strong attention to detail.
  • Ability to delegate/manage people and to get along with a variety of personality types.
  • Ability to speak and understand Spanish is a plus but not necessary.
  • Concise and complete data entry of new customers and jobs.
  • Speaking with and assisting customers who need to schedule work and to confirm scheduled jobs.
  • Maintaining and updating a spreadsheet of daily jobs scheduled.
  • Entering, printing and collecting daily work orders for operators to ensure proper billing and payroll data.
  • Working closely with operations manager, field supervisors and project manager to assure that each job is properly manned with clear and concise instructions.
  • Coordinating labor, equipment, materials, trucking and rentals for all jobs.
  • Ensuring that all customer requirements have been handled including requesting Certificates of Insurance.
  • Maintain/reorder inventory of equipment and supplies.
  • Coordinating and scheduling all service work for maintenance, quoted work, time and material, start-ups, emergency calls, etc.
  • Accurately entering all calls into the dispatch software system and ensuring correct invoicing to customers.
  • Ensuring all field schedules are updated and properly maintained.
  • Ensuring proper information is provided to the field representatives to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
  • Maintaining a positive attitude and communicating professionally to all customer inquiries.
  • Reviewing all open work orders to ensure required work is performed in a timely manner.
  • Providing proactive follow up with customers, field representatives and office personnel to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
  • Providing timely and accurate billing.
  • Maintain vehicle reports and report the upcoming vehicle repairs to operations manager.
  • Check service requests that come by email, fax and text, enter it in dispatch system and dispatch accordingly.
" Must have experience in Quick Books and Accounting aspect of business "
 
Qualifications
  • 2+years of office dispatch/admin/customer service experience
  • HS Diploma or GED
  • Must have attention to detail and able to handle multiple tasks
  • Excellent communication and customer service skills
  • Excellent sense of humor
  • Must be team player.
  • Must have Professional appearance & attitude
  • Must have good work ethics
  • What we offer
What We Offer
  • Salary paid Semi-Monthly
  • Extensive Product & Sales Training
  • Benefits After 90 Day Probation Period if applicable
  • Complete Dispatch Training will be provided
  • Complete hands on dispatch software will be given
  • Flexible work schedule
  • 5 days a week 8 hours a day
  • Positive Work Environment
  • Growth Potential
  • Team play
  • 401K, performance bonus
  • Medical, and dental
  • Completive wages (DOE)
  • Steady, Clean and Secure work environment
  • Follow the Following Instructions to apply on line
Follow the Following Instructions to apply online:
  1. Go to www.mrdrain.com or Apply Online!
  2. Enter your zip code in upper right corner.It will take you to your city page.
  3. Click on "CAREER"
  4. Select the "POSITION" you are interested in.
  5. Fill all fields and attach your resume if available.
  6. Please don't forget to leave your phone no, and email
  7. Click Submit.
Employment Policies

Mr. Drain ® Plumbing is an Equal Opportunity Employer and do not discriminate based on race, color, religion, creed, sex, marital status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation or any other consideration protected by federal, state, or local laws.

NOTE:
  1. Principals only.Recruiters, please don't contact this job.
  2. Please Fax us or email us about this job
  3. Please do not contact job poster about other services, products or commercial interests.
Once application is received the Hiring Manager will Contact you and schedule an appointment.